Refund Policy
Refund Policy
Refund Eligibility
To be eligible for a refund, returns must meet the following conditions:
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Items must be returned within 60 days of delivery
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Products must be unused, clean, and in their original packaging
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Personalised products are not eligible for return
Refund Process
To initiate a return, please contact our customer support team at:
You will receive return instructions and, where applicable, a return label.
Once your return has been received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Damaged or Faulty Items
If you receive a damaged or defective product, please contact us immediately and include clear photos of the issue.
Our support team will arrange a replacement or refund as quickly as possible.